Terms and Conditions
Disclaimer
The information and services offered on this site and by VitamineCX are provided for informational purposes only. While we make every effort to ensure the accuracy and relevance of the content, we do not guarantee its completeness, timeliness, or suitability for any specific need.
The use of the advice and recommendations provided as part of our services remains the sole responsibility of the client. VitamineCX cannot be held responsible for decisions made based on this information or for any possible consequences, direct or indirect, resulting from their application.
The services offered do not constitute an obligation of results but a commitment of means aimed at supporting and advising the client in optimizing their customer service and customer relations.
Under no circumstances shall VitamineCX be liable for any damages, financial losses or harm arising from the use of the information or services provided.
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By accessing this site and using our services, you acknowledge that you have read and accepted this disclaimer.
Terms and Conditions
1. Purpose
These general conditions define the terms and conditions for the provision of services offered by VitamineCX (hereinafter “the Consultant”) in terms of auditing, consulting, training and coaching in customer service.
2. Acceptance of the Conditions
By using the services of the Consultant, the client acknowledges having read and accepted without reservation these general conditions.
3. Description of Services
The Consultant offers in particular:
• Customer service audits and recommendations
• Implementation of solutions and performance monitoring
• Training for teams
• Personalized support and coaching
• Any other service defined with the client
4. Pricing and Payment Terms
• The prices of the services are communicated on estimate and must be accepted before the start of the mission.
• A 25% deposit may be required upon signing the quote.
• Payment of the balance is made within 30 days after the invoice is issued.
• Any late payment will result in penalties in accordance with current legislation.
5. Obligations of the Consultant
The Consultant undertakes to provide services professionally, based on the client's needs and industry best practices.
6. Obligations of the Client
The customer agrees to:
• Provide all the information necessary for the successful completion of the mission.
• Actively collaborate with the Consultant.
• Pay for services according to the agreed conditions.
7. Cancellation and Postponement
• Any cancellation of service must be notified in writing at least 2 days before the scheduled date.
• In case of late cancellation, fees may apply.
• Service postponements are possible subject to the Consultant’s availability.
8. Liability
The Consultant cannot be held responsible for any unachieved results if the client does not implement the recommendations provided. His liability is limited to the performance of the services provided under the contract.
9. Confidentiality
The Consultant undertakes to respect the confidentiality of the information exchanged within the framework of the service.
10. Intellectual Property
The materials, methodologies and deliverables provided remain the property of the Consultant, unless otherwise specified in the contract.
11. Applicable Law and Disputes
These general terms and conditions are subject to Dutch law. In the event of a dispute, the parties will seek an amicable resolution. Failing this, the competent courts will be those of the Consultant's registered office.